Returns & Exchanges
The Royal Albert Hall Online Shop aims for complete customer satisfaction; if you are not entirely happy with your purchase, you may return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Affix Shipping Label
Print the provided return label and attach it to the outside of your parcel, ensuring any previous shipping labels are completely covered.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and retain your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing